1 Do you regularly evaluate your efficiencies in the business
2 Do you have a digital experience for your customer and your business
3 Have you assessed your businesses customer experience in the last 3 months?
4 As a business leader do you have a strategy to stay relevant to the future customer?
5 Are you running an operationally sound business that is measurable?
6 Are your property managers working within their capacity and have created freedom of managing mundane task?
7 Do you have documented systems and processes for all property management roles?
8 Do you assess your feature and function of all your technologies you subscribe to?
9 Do you evaluate your complaints register regularly and use the findings in a team workshop to better the customer experience?