Transitioning Property Managers to Relationship Managers

Deliverables

You will learn:

Why future proofing property management is essential to stay relevant and valued to your customer
Understanding how valuable a supportive model of people, technology, outsourcing and strong processes is for a sustainable business model
Understanding our future customer and the experience they will continue to demand
What are the benefits of having a customer experience road map
Profiling the difference between a Property Manager and a Relationship Manager
Why leaders and managers need to plan, engage and execute the change management process
How to find the influencers in your team to combat existing fears, behaviours and habits which may hinder the transitioning process
Understanding the necessary tools, processes and technology available to assist a Relationship Manager to become more customer centric
What team structures work effectively and efficiently with the Relationship Management model
How to recruit for a Relationship Manager
What are the improvements each team member needs to adopt to make sure the development of the Relationship Management model is continually adopted and adapted as part of the business practices